Terms and Conditions

PhaZZer One Year Manufacturer Warranty Guarantee Policy

The limited warranty set forth below is provided by PhaZZer Electronics. Inc. USA with respect to ALL PhaZZer Brand Products purchased. The PhaZZer Brand Products purchased with this limited warranty are the only products which this limited warranty provided by PhaZZer apply. PhaZZer Warranty Guarantee will be honored if our technicians cannot troubleshoot and resolve your issue in ten minutes or less. It is the policy of PhaZZer to arrange return merchandise authorization number upon receiving the following information from the customer: Customer name, Customer Address, Product Name, Serial Number, Nature of Defect, and a copy of the original Receipt/Invoice showing date and location of purchase. All information is required to confirm validity of the warranty. Return shipping cost is the customer's responsibility. A replacement unit will be shipped out after defective inspection confirmation at no additional cost to the customer within 48 hrs. of receipt of the return.

 

a) Any PhaZZer Brand Product, when delivered to a customer in new condition in its original packaging, is warranted against material defects and workmanship for a period of one year from the date of original purchase. Defective units returned to PhaZZer and proven to be defective upon inspection will be FULLY REPLACED with a new unit or exchanged for a refurbished unit as determined by PhaZZer. PhaZZer warranty does not offer any repair program so there is no waiting period involved in this guarantee. In any case of discontinued product, any unit will be replaced with a unit that has similar or more advanced features as PhaZZer Technology progresses. This limited warranty covers all defects encountered in normal use of ANY PhaZZer Brand Product and does not apply in the following circumstances:

b) Loss of or damage due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating instructions, maintenance or environmental instructions prescribed in the user manual or services performed by an unauthorized PhaZZer Dealer. Additionally, water damage, sand/dust/corrosion damage, damage due to impact, scratches, abrasions or damage to the housing, or other accidental damage to any other accessories that has been determined to have resulted from misuse, abuse or failure to operate the units as set forth in the operating instructions.

Technical support may be obtained for all PhaZZer Brand Products 24/7 (excluding holidays) as follows:

Email your technical support questions anytime to support@phazzer.com

Telephone support call 1-855-742-9937


Reseller Accountability, Returns and Warranty Policy

Reseller/Dealer must comply with the instruction set forth in this policy. All Reseller/Dealers must provide Phazzer Electronics, Inc. with the following information within 48 hours of the sale of the PhaZZer Enforcer/Dragon unit(s). The following information is to be provided to sales@phazzer.com:  

1. Purchasing Agency
2. POC. Name, Address, Telephone Number, Email
3. Date of Sale
4. Product, Quantity, and Serial number(s) (all in block format so it can be loaded on an Excel Document).

Phazzer Electronics, Inc. will keep a record of all information provided to reference should a defective issue or incident report arise. The record will  start  the factory one year warranty to the end user from the date of sale and ensure the PhaZZer Enforcer/Dragon units are traceable and accountable to the end user should the units become lost, stolen, recovered, or used in a crime.

Defect issues will be processed by contacting customer service at 855-742-9937 Ext. 1. If we cannot troubleshoot the issue over the phone, we will then issue an RMA (Return Merchandise Authorization) following our RMA guidelines set forth in the RMA Policy.  RMA guidelines include sending an email to sales@phazzer.com  with the following information:

1. Purchaser/Agency Name
2. Return Address 
3. Telephone Number
4. Email
5. Nature of Defect
6. Serial Number of the Unit. 
7. Dated Invoice/Receipt 

RMA will be issued upon confirmation of warranty validity. Customer shall ship the defect to Phazzer Electronics, Inc., 808 N. Hoagland Blvd., Kissimmee, FL 34741 at customer’s expense. Upon receipt of the defect, Phazzer Electronics, Inc. will ship the replacement within 48 hrs.

Failure to comply with Dealer/Reseller Warranty Policy can result in Dealer/Reseller Account cancellation/reclassification. 

BE ADVISED IF YOU DO NOT FOLLOW THIS POLICY THE WARRANTY START DATE BEGINS AT THE DATE OF SALE FROM PHAZZER.  NO EXCEPTIONS.



Optional 2 or 4 Year Extended Manufacturer Warranty Guarantee

The optional extended warranties for a PhaZZer Enforcer CEW can be purchased at the point of sale or any time prior to expiration of the standard 1 year warranty. The extended warranty runs from the date of receipt of the extended warranty through the balance of the 1 Year Limited Warranty plus the term of the extended warranty after the expiration of the Full 1 Year Limited Warranty.

 

PhaZZer Enforcer Lifetime Replacement Guarantee

PhaZZer Electronics, Inc. will replace a PhaZZer Conductive Energy Weapons (CEW) free of charge with the same or like product within one year following the altercation if the customer provides the following information to PhaZZer Electronics, Inc.:

Copy of the official police report documenting the incident, details of the use of the product in self-defense, and confirmation of the loss of the product

Proof of purchase of the product (receipt, purchase order, or invoice)

Check or a credit authorization for the shipping and handling fees

Customer’s name, phone number, and physical address (no P.O. Boxes allowed), of location where the replaced item will be sent. 

Send to:

PhaZZer Electronics, Inc.
Attn: Customer Service
808 N. Hoagland Blvd
Kissimmee, FL 34741

Purchaser is responsible for any expedited shipping or handling costs for the replacement CEW. A replacement product assumes the remaining warranty of the original product or extends to 90 days from the date of replacement, whichever provides longer coverage to the Owner.

 

PhaZZer Enforcer Battery Warranty Policy

PhaZZer Enforcer batteries are covered for a 1 year period from the date of manufacture, not of sale, which is determined by the serial number on the Enforcer in question.

 

PhaZZer Ammunition Cartridge Warranty Policy

PhaZZer Ammunition Cartridges are individually sealed and have a shelf life of 5 years from date of manufacture. You can find this printed on the Ammunition Cartridge itself. The warranty of the Ammunition Cartridge is covered for a 1 year period from the date of purchase, not of manufacture.

 

Return Policy

Shipping & Returns:

PhaZZer Brand Products is dedicated to customer satisfaction. If your purchase does not fulfill your needs for any reason, you may return your item for an exchange within the 30 days from the date of purchase. Simply contact us to receive instructions on returning your purchase.

All products come with a full one year warranty and will be replaced at our discretion. Shipping is non-refundable. Shipping to and from PhaZZer is at the customer’s expense and varies according to weight, size, shipping type and location.

Estimate Domestic Shipping:

Shipping costs are estimated with UPS or USPS as the carrier using the Priority Flat Rate method of shipping. The exact shipping costs are used depending on the Shipping Carrier and method you select during the “checkout process” based on your Zip Code entered on your shipping address within the US. A standard handling charge of $7.00 is always applied to every domestic order.  Products ships within 2 business days.  Shipping is based upon UPS or USPS and generally takes 3-5 business days.

Estimated International Shipping:

The shipping costs are quoted based off weight percentage of the order purchased. All International orders are sent from Taiwan. If you have an International Carrier account for Shipping and wish to use that Carrier, then it is best to phone in or email your purchase order to provide preferred instructions. Otherwise we will choose the best method available within reason to get your order to you in a timely manner. All international shipments are also charged a standard $25.00 handling fee. Please allow up to 6 weeks for delivery for International Orders. You will receive a tracking number via email when it is available.


GENERAL

Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you whether you are using the Enforcer, any of our darts, DVR products uploading information to phazzer.com website, downloading our software or documents, or are merely visiting our Websites.

However, please note that we are not responsible for any use of your personal information you provide to third-party applications or websites that may be accessed via the Products or Websites. We recommend that you review the privacy policy of any third-party applications or websites that you use.

COLLECTION OF PERSONAL INFORMATION

When you use our Products or Websites, you may be asked for personally identifiable information such as your name, address, date of birth, email address, telephone number.

By giving us such information, you will need to consent to our using it in the manner described in this policy.

You may withdraw your consent at any time by emailing us at Sales@Phazzer.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

Cookie information, pages you have requested and your IP address may also be recorded by us and/or third parties from your browser as set out in this policy.

USE OF PERFORMANCE DATA

Phazzer Enforcer, Phazzer Ammo and Phazzer DVR products will use performance data, including performance statistics, bug fixes and other similar data (“Performance Data”) uploaded to our Websites or acquired through our Products. Phazzer Enforcer, Phazzer Ammo and Phazzer DVR products may use such Performance Data in any way, including, but not limited to, using, editing, altering, reproducing, publishing and/or distributing the Performance Data for any purpose, commercial or otherwise, provided that such Performance Data is stripped of all personally identifiable information.

USE OF PERSONAL INFORMATION

We use personal information to allow us to process your service requests, provide access to privileged areas of the Websites, send out newsletters, personalize your visit to our Websites, personalize your use of our Products, and enable us to improve the products and services we offer. We may occasionally carry out market research and send you details of services and offers that we think may be of interest to you. If you do not wish to receive such information, please e-mail Sales@Phazzer.com or, alternatively, when we send you an e-mail, it will contain a provision for you to opt out of receiving any further information from us.

DISCLOSURE OF PERSONAL INFORMATION

We may provide information about you to our employees and agents in order to administer any accounts, products and services provided to you by Phazzer Electronics.

We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with current U.S. law.

COOKIES

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

Third-party advertisers may also create and access cookies, which will be subject to their privacy policies – we accept no responsibility or liability for the use of such third parties’ cookies. If you do not wish cookies to be placed on your PC or handheld device, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. Please note that permanently disabling cookies in your browser may hinder your use of our Websites as well as other websites and interactive services.

SECURITY

All security on our Websites is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

If you have any further concerns about security, please email our Customer Service team at Support@Phazzer.com

POLICY CHANGES

Changes in this policy will be posted on our Websites. You are advised to check our Websites regularly to view our most recent privacy policy.